Answers You Can Count On: Your Moving FAQ With Stress Free Movers

Plan Like a Pro

• How do I book or change dates?
  Contact Customer Care for long‑distance moves; advance notice keeps options open.

• How early should I schedule pick‑up or delivery?
  Reserve ahead; book locally online or call Customer Care for long‑distance.

• When should I lock my reservation?
  As early as possible—your spot can be held while details are finalized.

• How far in advance should I plan?
  Aim for one month to secure exact dates and times.

• Peak vs. off‑peak timing?
  Off‑peak: 1–2 weeks ahead; peak season (April–September): 3–4 weeks.

• Best days to move?
  Weekdays—Tuesday or Wednesday often mean smoother traffic and better availability.

Call us at +1 (888) 711-4778 for friendly scheduling support.

Clear, Fair Pricing

• What do your prices include?
  Movers, equipment, furniture protection, dis/reassembly, fuel in most areas, and basic coverage.

• How do you charge?
  Local: time and crew size. Long‑distance: distance and shipment weight.

• Stairs or elevators fees?
  No extra for local; long‑distance may include accessorials when obstacles add time.

• Which payments are accepted?
  Visa, MasterCard, Discover, cash, cashier’s checks; long‑distance credit cards may have a 3% surcharge.

• When is payment due?
  Before offloading at delivery, per federal requirements.

• Should I tip?
  Optional but customary; many customers choose 15–20%.

• Cancellations and refunds?
  Possible based on notice periods—see the policy or call support.

Services That Simplify

• Do you help with packing?
  Yes—full or partial packing, plus materials and furniture protection.

• Disassemble and reassemble?
  Yes, with no extra fee for standard items.

• Placement at destination?
  Yes—furniture and boxes placed where you want them.

• Antiques and artwork?
  Yes—special handling for delicate and valuable pieces.

• What is a commercial move?
  Tailored solutions for offices, facilities, and business relocations.

We handle the heavy lifting so you can relax.

Smarter Storage & Supplies

• Mobile storage available?
  Yes—eco‑minded wooden vault options.

• How are items stored?
  In vaults or dedicated spaces suited to size and type.

• Commercial storage?
  Yes—warehouse and inventory support for businesses.

• Oversized items?
  Yes—climate‑controlled solutions for furniture and more.

• Is storage secure?
  Absolutely—multi‑layer protection and proven reliability.

• Wardrobe boxes?
  Free for local moves; available for purchase on long‑distance.

• Packing supplies delivery?
  Yes—call to order; delivery time and fees depend on distance.

All stored items are fully covered under our facility protections.

Move‑Day Playbook

• When will movers arrive?
  A call 48 hours prior confirms your timeframe.

• Container delivery timing?
  An estimated window is sent the evening before by email or your account.

• What is a delivery window?
  The date range for arrival based on size and distance.

• How many movers?
  Typically 2–8, matched to your job’s scope.

• Truck sizes?
  Local/long‑distance use 26‑foot biodiesel trucks; linehaul uses 18‑wheeler trailers.

• Must I be home?
  Yes, or appoint a trusted adult with Power of Attorney.

• Latest working time?
  Crews work until completion unless building rules limit access.

• Weather impacts?
  Severe conditions can affect timing; crews are trained to operate safely.

Whatever the conditions, our pros focus on safety and completion.

Trust, Team, and Safety

• Background checks?
  Yes—plus a minimum of 30 training hours.

• Experience?
  Over a decade delivering reliable moves.

• Broker or subcontractor?
  Neither—we use our own trucks and employees.

• Regular employees?
  Yes—no day labor; trained, dedicated crews only.

• Damage responsibility?
  Depends on selected coverage: basic or Full Value Protection (additional cost).

• Post‑move questions?
  Contact Customer Service using the details in your documents.

Stress Free Movers protects its reputation by protecting you.